Here is a step-by-step process on how to cancel auto-renewal on the MTN network. This will teach you how to do it yourself using USSD.
Auto-renewal is an automated service associated with data subscriptions. It is not unique to MTN; all telecommunications companies in Nigeria offer this service. Sometimes, people intentionally set their data plan to renew on the day their initial subscription expires, to avoid running out of data. However, some people mistakenly select auto-renewal during the process of subscribing for data, which is a common error. I, myself, who put together this write-up, am usually careful to avoid auto-renewal, but I have still fallen victim a couple of times. In either case, don’t worry; canceling auto-renewal on MTN is easy and simple. The method I’ll teach is straightforward and saves time.
How Does Auto-Renewal Work On MTN?
Even if auto-renewal is activated on your MTN SIM, this service will only trigger on the day your subscription is set to expire. However, you must have enough airtime balance in your SIM to cover the cost of the plan being automatically renewed. If your balance is insufficient, the auto-renewal will not trigger.
Failing to cancel auto-renewal beforehand may lead to issues. For example, if you recharge your airtime (perhaps for making calls) while a pending renewal exists, the renewal may trigger immediately, even before the next scheduled auto-renewal date. This can be inconvenient, especially if you intended to use the airtime for calls or to subscribe to a different data plan entirely. In such cases, you might feel frustrated and want to contact customer care for assistance in canceling auto-renewal.
But hold on. Let me share my experience with you regarding customer care.
When this happened to me, I quickly called customer service and explained the reason for my call — requesting to cancel auto-renewal. The response I received was that the service for canceling auto-renewal was down on their end. However, they provided me with a shortcode that I could use to cancel it myself, which worked.
Moral of the lesson: I believe the representative wanted me to learn how to handle this myself, just like I’m doing today by sharing this article with you!
How To Cancel Mtn Auto-Renewal
Below is the USSD method and steps to deactivate auto-renewal on MTN number:
1. Dial *312#
2. Select 1 (Data plan)
3. Select 10 (Manage data)
4. Select 3 (Cancel auto-renewal)
5. Select 1 (Data plan to cancel)
6. Select ‘Process’ to complete your request
7. Wait to receive a confirmation message indicating the cancellation of auto-renewal on your line.
If, for any reason, the above method fails, you can log into the MyMTN app to cancel it, or reach out to customer service for assistance.
Most Frequently Asked Questions
1. What Is The Code To Cancel Auto-Renewal?
- *312# is the dedicated code for canceling automatic renewal on the MTN line.
2. What Will Happen If I Don’t Cancel My Auto-Renewal?
- Your data plan will automatically renew if you have enough airtime to cover the cost of the plan.
3. What Can I Do If I Mistakenly Activate Auto-Renewal?
- There is no need to panic. Dial *312# and follow the steps above to cancel it.
4. Will I Be Charged Any Fee For Canceling Auto-Renewal?
- It is 100% free. No charges are required.
Conclusion
Auto-renewal is not a bad feature if you set it up yourself. On the other hand, if you unknowingly activate it, there is still a solution. After successfully canceling the current auto-renewal, be more cautious next time when subscribing to a data plan. Some people don’t even realize they activated auto-renewal until they are notified of the renewal on their line.
